Delivery Time Frame Policy

MR KITCHEN typically arranges delivery within 48 hours after an order is confirmed. We can agree to a tailored date or time to suit the customer. Timelines may vary due to stock availability, destination, third-party logistics availability and food-safety requirements.

Our team may call or message customers before dispatch to verify their delivery address and arrangements. To provide an accurate, efficient and customer-centred service, we may request a Google Maps location pin, a landmark, additional directions, a reachable telephone number, preferred receiving time or relevant access instructions. These details are used for delivery coordination and handled under our Privacy Policy.

We currently use independent third-party transportation and logistics providers, including Yango, Bolt, cargo services and other suitable operators. MR KITCHEN coordinates the service and remains the customer’s primary contact for order and delivery concerns. Selection depends on location, pricing, parcel size, availability and suitability for transporting frozen products.

The customer ordinarily pays the delivery fee, which is communicated and agreed before the order is finalised. Depending on promotions and individual arrangements, MR KITCHEN may offer:

• Free delivery on selected eligible orders or during campaigns.
• Discounted delivery fees, with the reduced amount confirmed to the customer.
• Shared delivery fees, where the customer and MR KITCHEN each contribute an agreed portion.

Delivery fees can vary according to destination, quantity, logistics-provider charges and specialised transport needs. No additional charge will be imposed without the customer’s agreement.

We take reasonable steps to package products appropriately and identify a delivery option suitable for the products. For long-distance or cargo shipments where safe frozen-food handling cannot reasonably be supported, we may decline delivery or propose another arrangement. Customers should be ready to receive products at the agreed time and place them in suitable storage promptly.

Traffic, weather, courier availability, inaccurate address details and other circumstances may affect arrival times. When aware of a significant delay, we will communicate with the customer and agree a revised time. Customers may request rescheduling, subject to operational practicality and product safety. If MR KITCHEN cannot fulfil an agreed order within a reasonable revised period, customers may seek a refund under our Refund and Returns Policy.

Please inspect items and quantities on receipt and report any discrepancies promptly. If delivery fails because the customer is unavailable or the address is incorrect, a repeat attempt may attract a new fee, disclosed before agreement. Unsafe products will not be redelivered.

Wholesale, institutional and large-volume orders may use a specifically agreed delivery schedule, transport method and charge.

• MR KITCHEN COMPANY LIMITED
• www.mrkitchengh.com
• Telephone/WhatsApp: 0599 770645 / 0507 066 073
• Email: mrkitchengh@yahoo.com
• Business address: GM-039-4049, Agbogba, Accra, Ghana