Refund and Returns Policy

We seek to resolve customer concerns fairly, promptly and in accordance with applicable Ghanaian law. This policy applies to orders placed through our website and other officially approved MR KITCHEN channels.

• Incorrect products or quantities delivered.
• Damaged, leaking, spoiled or defective products supplied.
• Products that are unfit for their intended use when supplied.
• Paid orders we cannot fulfil or deliver within the agreed reasonable arrangements.
• Confirmed duplicate or incorrect charges.

For visible damage, incorrect items and delivery-related problems, please notify us as soon as possible, ideally within 24 hours after receipt, with your name, order or payment reference, description and photographs where available. This is a practical reporting target, not a waiver of rights for hidden defects or problems not reasonably discoverable within 24 hours.

Because our products are perishable and often frozen, correctly supplied products generally cannot be returned simply because a customer changes their mind after delivery. We may decline discretionary returns where storage history or temperature safety cannot be established. These restrictions do not limit legal remedies for faulty, damaged, wrongly supplied or unsafe products.

Customers may ask to cancel before preparation or dispatch. Where the order has not been processed, we will normally provide a full refund. Once preparation or dispatch has begun, cancellation requests will be assessed fairly in light of perishability, costs incurred and any applicable legal rights. We refund affected payments where MR KITCHEN cannot fulfil a paid order.

We aim to acknowledge complaints within one business day and assess routine cases within three business days after sufficient information is provided. Depending on the case and applicable rights, a remedy may be a replacement, full refund or partial refund for affected items. We will explain the resolution to the customer.

Approved refunds for Paystack payments will normally be initiated through the original payment channel where supported; the time for the funds to appear depends on the payment provider and financial institution. Where a delivery failure or order error is attributable to MR KITCHEN, associated delivery charges may also be refunded as appropriate. Any permitted deductions in other cases will be disclosed and explained.

Bulk orders may also be governed by agreed written commercial terms, without excluding applicable legal rights. Customers dissatisfied with a resolution may ask for further review and seek assistance through lawful complaint or dispute-resolution channels.

• MR KITCHEN COMPANY LIMITED
• www.mrkitchengh.com
• Telephone/WhatsApp: 0599 770645 / 0507 066 073
• Email: mrkitchengh@yahoo.com
• Business address: GM-039-4049, Agbogba, Accra, Ghana